Wael Karram - CV
Professional Summary:
Experienced Free and Open Source Software Engineer and GNU/Linux maintainer
). Creator and Maintainer of
Software testing, packaging, patching, documentation and build systems; including embedded and C/C++, Python,
Java and Go. 15+ years of self-hosted Linux infrastructure/services and 5+ AWS, GCP, Azure, bare metal.
Professonal Experience:
IT Consultant, Tier 3/NOC - Toto Winner: 2022 - Present.
•Tier 3 support across intra- and inter-organizational environments, resolving escalated issues.
•Monitoring of critical systems and physical server systems, including cooling and power.
•Admin and troubleshooting of AD related issues, Windows systems, mail systems, general systems monitoring, (IP)
telephony and remote PoS/PoA endpoints.
•High familiarity with MS Office (365), Nagios, Zabbix, Grafana, MS CRM, AWS, Jira, SAP, Azure, GCP, AWS,
Docker and back-end/front-end systems within SaaS and compliance contexts.
•Built an information library and integrated it with Microsoft Copilot Agents for querying about resolving issues.
Free Software Creator, Maintainer and Contributor:
and others, 2016 - Present.
•Active contributor to the
distribution (
) and the Libreboot project as a
creator, maintainer, contributor and user support.
•Created and maintain
, a tool for musicians - used by some schools in Europe.
•Perform software testing, packaging, patching, and manage the rollout patching and upgrade lifecycle as a package
maintainer, including my own
•Render user support (IRC, mail, forums), file and track bug reports, write and manage documentation, and work
with containers/build systems, hardware programming and interfacing/debug.
Improved software packaging and shipping, leading a distro-wide effort to modernize packages - on average a repo
size reduction of 25%. Shortening packaging cycles from 3 to 1 week per package.
• Active on
Self-Hosted Sysadmin and IRC NetOp:
•Sysadmin over the entire IT infrastructure of both projects, spanning dedicated hardware and VPS systems -
including communication and tooling (web, mail), and custom applications.
•Handle network management and wiring, routing (including custom systems - OpenWRT). Additionally handling
services such as nginx, lighttpd, apache, systemd, XMPP, redis, postgresql, opensmtpd, dovecot and
rspamd/spamassasin.
•Management of version control systems (git/got, cgit, gitea, mercurial), NTP, SSH/Telnet, auditd, containers, VMS,
system monitoring, imaging and backup, APIs, intrusion detection, and protocols such as Gohper and Gemini.
•Moderate and manage IRC networks, using IRCds such as ngircd, solanum/charybdis, and unreal (including
services Atheme/Anope).
•Software CI/CD pipelines and build systems management and automation - partly intersecting with work I do in
software packaging.
IT Manager - Community College in Haifa: 2025.
•IT Manager and Systems Administrator, providing intra-organizational support and management of systems.
•Wide-ranging responsibilities: hardware, networking, server management, DNS, email, LMS (Moodle, Orbit),
Teleconferencing, and storage management (local and offsite).
•Managed systems and products such as Salesforce, SAP, and Wordpress; designing and building in-house
automated systems on top for lead generation and marketing.
Programming Teacher - Hand in Hand School: 2021.
Taught Python programming to 7th-9th grade students.
Teacher for Spoken Arabic - Madrasa NGO: 2021-2014.
Taught spoken Arabic to non-native speakers.
Education:
BSc Computer Science & BA Entrepreneurship - Reichmann University, International:
•Notable: 99 in Operating Systems, 90+ in UI/UX , Data Science, Legal & Tax, and others.
•Venture Creation (Capstone, 94): member of the team which won the cross-vertical competition.
•Adept at startup and markets, proven experience and interaction with startups and investors.
